Who We Are  

Celtic English Academy, established in 2004, is a friendly and welcoming British Council and IALC accredited English Language Teaching (ELT) centre in the heart of Cardiff. We take pride in our small class sizes, great teachers and wonderful support staff. We offer a range of beginner to advanced level English language courses for international students including, but not limited to; General English, IELTS Exam Preparation, Cambridge Exam Preparation, Teacher Development Courses, One-to-One lessons for adult students, and bespoke packaged programmes for both adult and young learners.   

Each year approximately 1300 adult and young learner students study with us from up to 50 different nationalities. For young learners we also offer a Junior Summer Programme in Monmouth (Wales). We teach 150 - 350 students at any one time and our students are accommodated in local homestays or private student residence accommodation. We strive to foster a friendly, motivating and student-focused environment where we can offer a great service to all that study with us. We work as a team to support our students to meet their goals; whether they are learning English to go to university, for their career or to simply communicate more easily in our globalised world – we teach English today, so they can start their tomorrow.   
Celtic English Academy is a Real Living Wage Employer, recipient of the FairPlay Employer Award and also has a Green Growth Pledge with the Welsh Government. Since 2021 we operate an agile working environment for employees.   
We first opened in 2004 and have been welcoming students from all over the world since then. At Celtic English Academy, we value everyone within our organisation. Our staff turnover rate is low and some of our staff have been with us since day one. Our staff often want to stay with us to grow and develop their careers.  

Job Specifications 

Celtic English Academy is looking for a Head of Operations to steer our academy through an exciting phase of strategic growth and operational excellence as we celebrate our 20th anniversary this year. This role offers the unique opportunity to contribute to our next decade of success, enhancing profitability, expanding our reach both domestically and internationally, and delivering exceptional educational programmes with a focus on sustainability and outstanding customer service. 

This is a pivotal position within our Senior Leadership Team, offering a chance to significantly impact our strategic direction and operational efficiency. The ideal candidate will bring a wealth of experience in senior leadership, business development, and project management, coupled with a passion for educational excellence and innovation. 

Location: City centre location in the lively and vibrant city of Cardiff, with some travel 

Key Responsibilities 

Experience and Skills 

  • Experience as operations manager and ability to work within a team of senior management  
  • Knowledge around organisational effectiveness, planning, delegation, decision- making, problem solving and operational management  
  • Ability to see developmental opportunities and activate them and gain positive outcomes  
  • Ability to understand budgets and financial projections  
  • Ability to effectively communicate with all levels of the organisation  
  • Working knowledge of English language teaching sector / summer activity camp industry  

Why work for us? 

  • We are a Real Living Wage Employer 
  • We are a Gold Award Standard Fairplay Employer  
  • Cycle to Work scheme 
  • Employee Assistance Programme 
  • Flexible employment arrangements whenever possible 
  • Training & CPD opportunities for teaching and support staff 

How to Apply 

If you are excited by the opportunity to lead our operations through a period of growth and transformation, we would love to hear from you. Please submit your CV along with a cover letter explaining why you are the ideal candidate for this role, detailing your experience and what you can bring to Celtic English Academy. 

Celtic English Academy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.  

Right to Work: Must have the legal right to work in the UK. 

Successful candidates will be contacted directly and sent a full JD   

Join us and shape the future of English language education!  

Visit company website to apply