Location: Brighton Ovingdean (BN2 7BJ) 

Start Date: 4th June 2018 (11.5-Week Contract)

About EC English Language Centres:

Established in 1991 EC Malta was EC’s first and only school. This small school quickly gained a wonderful reputation and became one of the leading English language schools in Malta. Fast-forward to today we have over 20 schools in five countries on three continents and a fantastic status for delivering English Language courses to Adults and Young Learners globally. 

EC Young Learners Programme: The EC family all around the world is dedicated to creating and providing top quality English language programmes for juniors in the best destinations – all the while making sure our young students are safe, happy, and making memories they’ll treasure long after they’ve returned home.

Position Summary: 

The Programme Manager is responsible for the Young Learner Summer Operations at our summer location in Brighton. This role is responsible for leading and managing all aspects of the Summer Centre to ensure that company strategic objectives are met.

The YL Programme Manager leads the Summer centre team in the delivery of all aspects of the experience and product, financial and commercial management, with a strong focus on customer service quality. Attention to detail and great communication is central to the role to ensure we deliver on our primary purpose of “helping students succeed in a global community.” 

Key Responsibilities: 

  • Ensuring that consistently excellent customer service is delivered to the students in all aspects of their experience – identifying areas of improvements through use of the tools and data provided, to ensure EC provides a clear differentiation in its customer service delivery.
  • Responsible for the preparation and delivery of budgets, with continual tracking of financial performance and implementation of remedial actions as necessary to ensure delivery of agreed financial, academic and customer KPI’s
  • Responsible for ensuring efficient use of resources in all aspects of the running of the Centre.
  • Responsible for ensuring all internal and external (local legislation, authorities and accrediting bodies) compliance requirements are met, with accreditation of the highest order obtained on inspection.
  • Ensure timely and accurate reports are delivered as requested by the management team.
  • Ensures that the right mechanisms are in place to ensure the welfare of the students
  • Excellent communication skills
  • Ability to multi-task
  • Excellent time management   

Education Required: 

  • To Degree Level
  • Fluent in written and spoken English 

Education Desired: 

  • Customer Service Management Qualification
  • Fluent in another language 

Experience Required: 

  • Experience in a similar managerial role in a customer focused business 

Experience Desired: 

  • EFL / Managing residential summer programmes
  • Health & Safety
  • Service Management
  • Admin experience
  • Experience working with Young Learners 

Behavioural Competencies: 

  • We love what we do
  • We go the extra mile
  • We have a can-do mindset
  • We deliver what we promise 

Job Specific Competencies: 

  • Integrating Information
  • Empowering Teams
  • Accomplishing Targets
  • Structuring Tasks
  • Being Resilient

Benefits:  

  • Accommodation available in all locations.
  • Competitive salary
  • Structured and established YL systems and procedures 
  • Excellent facilities and resources 

Eligibility and Safe Recruitment: 

Applicants MUST be eligible to work in the UK. 

EC is committed to promoting and safeguarding the welfare of children and young people and expects all staff to share this commitment:

  • A DBS Check will be requested in the event of a successful application
  • Completion of a DBS application is condition of employment
  • We do not accept DBS checks undertaken by other organisations
  • All gaps in CVs must be explained satisfactorily
  • Proof of identity and qualifications will be required
  • All references will be followed up and reference requests will ask specifically whether there is any reason you should not be engaged in situations where you have responsibility for, or substantial access to, persons under 18
  • Appropriate suitability checks will be required prior to confirmation of appointment 

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