International House is looking for an enthusiastic and proactive individual to enhance the service delivered to our students from around the globe. 

This is a new role so the right candidate will be in a perfect position to really put their stamp on things and make the role their own. 

If you are looking for a new challenge and would like to work with some amazing people in a diverse environment then please apply immediately. 

Applicants must apply with a covering letter and a C.V. 

If you would like a copy of the job description please email careers@ihlondon.com 

Principal Responsibilities

  • Ensure delivery of high quality and successful Younger Learner programmes
  • Manage quality of delivery in Young Learner Centres; act on feedback and develop robust quality assurance systems to maximise student and agent satisfaction
  • Support Centre Managers in dealing with student or group leader complaints or queries                                
  • Develop induction programme for staff, including continually updating staff manuals and training materials
  • Assist in overseeing centres during operational periods including (but not limited to): recruitment and training of staff (including professional coaches, guest speakers etc.), ensuring centres continually surpass EAQUALS and Accreditation UK standards whilst maintaining agreed gross profit targets
  • Work with Head of Young Learners to develop new products and delivery of new programmes
  • Feed into an over-arching strategy for the future of the programmes
  • Planning and overseeing airport transfers

Main Duties      

  • Seek out new potential suppliers and negotiate the competitive rates
  • Prepare the social elements of YL course programmes and create the necessary timetables
  • Manage challenges arising at operational centres by keeping mindful of both commercial and client-relationship needs
  • Assist with project management of any out-of-season groups or YL programmes operating at IH London or elsewhere
  • Assist with sales and initial enquiries if there is no available representation in the sales and marketing team at the time of the enquiry
  • Provide out of hours support to Centre staff, as agreed with Head of Young Learners
  • Assist with (and when necessary coordinate) agent visits and meetings to the operating venues and hosting visits if required
  • Any other appropriate duties that may be required by Head of Young Learners.

PERSON SPECIFICATION

The following are essential:

Education

  • Degree
  • Safeguarding course, ‘Safeguarding level 3’ or equivalent

Experience and knowledge:

  • Experience of working in Young Learner operations
  • Microsoft Excel (intermediate – advanced), Word and PowerPoint
  • English at minimum C1 level

The following are desirable:

  • Project management skills
  • Fluency in another language, in addition to English
  • Strong team management
  • Academic qualification 
  • CRM systems including inputting bookings, creating and running reports, analysing data and maintaining the accuracy of records

 

 

 

 

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