Contracted Hours:       37.5 per week

About Us:

British Study Centres is an award-winning international education group. We operate 7 language schools around the UK in exciting locations including London, Brighton and Manchester; a number of summer centres for young learners, including the City Football Language Schools based at the Etihad Stadium, a highly regarded Teacher Training division, an Online Learning department and a growing number of franchise schools overseas. Our Dublin school will open in May 2018, operated by our partner, English Studio.

About the Role:

You will lead the school and ensure it is run and managed successfully. You will be responsible for overseeing the academic and operational delivery through line managing the function managers. You will be responsible for leading the school in all aspects, ensuring it has a sound strategy and most importantly is commercially successful and delivers expected revenue and profit requirements.

Duties and Responsiblities:

General duties 

  • Oversee all aspects of school life, from student services to the academic management team
  • Ensure the smooth general daily running of the school
  • Line management of Head of Student Services & Director of Studies
  • Provide support and advice to all school functions as needed; oversee and coordinate the Operations and Academic teams regarding course requests and programme design, providing information and advice as necessary
  • Act as main point of contact between school, other schools (through other School Managers) and senior management team
  • Act as main point of contact for school when dealing with external sources
  • Deal with escalated issues arising from the emergency phone on-call issues
  • Promote and represent the school locally and nationally through attending conferences or industry meetings as needed (e.g. MEI, chamber of commerce etc)
  • Keep up-to-date with any industry developments in Ireland and the wider ELT market
  • Responsible for school P&L. Ensuring monthly and annual profit targets are met through sales activity and cost control.

Staff training & management

  • Lead regular school team meetings and ensure actions arising from the meetings are delivered
  • Work with both direct reports and the wider team to agree achievable team & individual objectives; conduct annual performance development reviews and ensure regular meetings with all team members
  • Oversee payroll submissions for the school
  • Monitor payroll costs of the school and ensure expenditure is within budget
  • Provide school and product training for the BDM & reservations teams as needed

Student Welfare & Courses

  • Manage, with the Director of Studies and Head of Student Services, the tuition timetable ensuring class size is optimized at all times.
  • Regular reviews of school and company procedures to ensure high standards are maintained, compliant with legal and accreditation guidelines
  • Support Head of Student Services in dealing with student or group leader complaints or queries
  • Final decision maker on student issues (e.g. suspension, special circumstances etc)
  • Monitor and review all client feedback and lead the implementation of any necessary changes arising as a result of feedback

Commercial 

  • Plan and lead familiarisation trips for visiting agents, with the support of the rest of the team
  • Work to achieve optimum class sizes
  • Minimise unnecessary payroll spend
  • Create and review all booking reports and react as necessary; advise Managing Director of any potential operational or strategic changes necessary
  • Provide regular progress reports and reviews of programme/product performance and challenges for senior management team
  • Work with school team to suggest potential new programmes or sources of revenue
  • Negotiate best terms and rates for residential accommodation
  • Drive a commercially-focussed student activities & ancillaries programme
  • Work with Head of Student Services to ensure best rates with all suppliers vs quality and that supplier provision is fit for purpose
  • Work with Central Commercial team to review pricing on an annual basis, and suggest more tactical offers and opportunities
  • Liaise with sales and marketing team regarding the development of school brochures, courses and promotion of BSC Dublin locally and nationally, providing input as required.
  • Monitor operational costs of the school and ensure expenditure is minimised and within budget

Experience Required:

  • Educated to degree level
  • English native speaker or equivalent level of English
  • Minimum five years’ experience in a similar role in Ireland
  • Deep understanding and knowledge of the ELT market in Ireland
  • High standard of numeracy and literacy

Key skills required:

Flexibility

  • Ability to respond to last minute changes
  • Willingness to take on new challenges, possibly outside own ‘comfort zone’
  • Ability to ‘think on own feet’ and manage the unexpected
  • Understand that the needs of the school may require flexible, mutually understood approaches to work

Customer Focused

  • Respond to customer requests promptly
  • Treat all customers with respect
  • Can see things from customers’ points of view
  • Check with customers to ensure satisfaction
  • Know how to manage customer expectations and inform customer clearly on this

Self Awareness

  • Understand own strengths and weaknesses
  • Can recognise how own feelings and emotions may impact on others
  • Accept feedback as constructive
  • Understand expectations of others

Analytical & Problem Solving 

  • Are disciplined and organised
  • Can deal with large amounts of data and make sense of it
  • Are measured and organised approach to solving problems
  • Can break down large amounts of work into smaller, manageable parts
  • Are quick and effective at processing information

Cultural Understanding

  • Are open to new ideas and differences and can show willingness in understanding of own and other cultures
  • Recognise the need for flexibility and sensitivity in dealing with cross-cultural issues.
  • Can adapt behaviour to context and culture of people communicating with
  • Use experience to improve self-awareness and increase own cultural knowledge
  • Judge situations based on a good knowledge of a range of cultures 

Good Communication

  • Are friendly and optimistic with people s/he meets
  • Understand what needs communicating and how, when and to who
  • Know how to communicate with confidence and appropriateness to a situation
  • Are open about discussing their own role and work
  • Understand the importance of everyday courtesy

Working with Others

  • Understand and works on team success for the whole team
  • Understand own role and expectations of their role in their own team and the wider school team
  • Have a strong awareness of how team dynamics work
  • Treat the concerns of other departments as important
  • Co-operate to meet team goals even at expense of personal preferences

How to Apply

To be considered for this role, please email your CV and Cover Letter to steve.phillips@british-study.com

Closing date for applications: 23rd February 2018

Interviews will be held in Dublin or London, week beginning 5th March

 

 

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