Regional Sales Manager - MENA and Turkey

Summary:

To manage, develop and create B2B sales relationships with new and existing agents and partners in the appointed region, in order to increase student enrolments by promoting, and closing sales to LAL Language Centres, LAL Partner Centres and LAL collaborators.

 

Line Manager: Chief Commercial Officer

 

Requirements:

Must be based in either Turkey or Saudi Arabia

Must have minimum 3 years’ sales experience in the industry, especially with regards to agent channel sales

Must speak Arabic & English, and preferably speak Turkish as well

Start date for the succesful person will be January 2020

 

Main Responsibilities and Tasks:

- Increase sales and achieve agreed quarterly and annual student week and net revenue sales targets for the region, according to budgetary guidelines by:

Identifying and contractually engaging new and suitable clients and customers both directly and via third parties from the appointed region

Responding timeously to clients’ and customers’ enquiries, proposals and quotation requests

Proactively engaging with new and existing clients and customers to sell LAL’s products and services

Establishing regional sales, marketing, promotional and pricing strategies, plans, campaigns and activities, by liaising and working closely with the marketing team

 
- Maintain and develop existing client and customer network, relationships and database by:

Sustaining the highest levels of liaison, administrative and customer service to clients and customers so as to maintain enduring and productive business relationships, acting as a brand ambassador for LAL in the region

Conduct sales and marketing activities utilizing all communications channels possible, as well as undertaking international travel to and from and within the region, and to destinations where LAL has business interests as required

Attend client and customer meetings and/or events within the region, as well as industry events within the region and globally where required or appropriate

Accurately utilising and updating LAL’s sales CRM database on a regular and ongoing basis

 
- Increase LAL’s market share, and diversify income channels by:

Keeping up to date with industry news and reacting to any potential opportunities

Providing accurate, regular and relevant regional market intelligence

Contributing to strategic sales and marketing planning

Advising on competitor activity and providing market feedback regarding product development, pricing strategies and special offers

Conceiving, initiating, developing, establishing, sustaining and defending commercially viable business development opportunities in the region

 
- Observe and comply with relevant codes of conduct and protocols by:

Communicating effectively in an appropriate manner to external customers, institutions and internal LAL colleagues in order to maintain productive and lasting business relationships and ensure end customer satisfaction

Managing and abiding by the constraints of fiscal budgets

Cooperating in the collection of due debt

Utilising relevant company systems, platforms and processes accurately


- Undertake any additional duties as reasonably required to meet the needs of the wider group business.
 

Person Specification
 

- Qualifications

(Essential)

A-Level or equivalent


(Desirable)

Bachelor degree in Marketing, Business and Management related subjects


Sales related qualifications


English Language Qualification
 

- Experience

(Essential)

Proven success in sales, especially in a channel partner sales environment

Strong customer service background, with experience in a customer focused role



(Desirable)

Previous experience in a similar role recruiting students through a B2B network

Proven success in increasing student recruitment onto Adult and/or Young Learner language programs for a similar organization
 

- Skills, Knowledge and Abilities

(Essential)

Excellent interpersonal skills and able to provide high standard of customer service

Fast learner with a passion for sales and marketing

Multilingual, with very good English

Accuracy and attention to detail with all work

Commercial awareness, self-motivated, target and results driven

Ability to develop and maintain networks

Numerate and able to calculate costs and quotations with accuracy and keep accessible records

Able to work under pressure, prioritise workload and work to tight deadlines

Excellent internet and IT skills, Microsoft Office applications and Outlook


(Desirable)

Previous sales experience and knowledge of sales and closing techniques is desirable, but a willingness to learn is essential

In-depth knowledge of the student recruitment process and legislation in the UK, USA and generally

Established relationships with agencies, businesses and educational institutions  in the designated territory


CRM knowledge
 

- Personal Attributes

Friendly and presentable business manner


Proactive and persistent, showing perseverance and diligence


Able to communicate effectively and persuasively


Ability to work both independently and as a team player


A keen interest in satisfying internal and external customers, while maintaining cultural sensitivity


Ability to focus on big picture and see needs of business as a whole


Willingness to work non-standard hours


Ability and willingness to travel domestically and internationally
 

 

 

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