***Please note, only applicants with industry experience should apply.

Hours of Work: 37.5 per week (Sunday to Thursday)

Contract Type: Permanent

Location: London Hampstead

Department: Admissions

 

PURPOSE OF ROLE:

Working closely with the Business Development team, the primary function for the post-holder will be to manage the bookings process for all adult and junior group students across our BSC schools.

 

DUTIES & RESPONSIBILITIES:

•            Processing enrolments within the agreed SLA.

•            Liaise with agents, students and internal stakeholders throughout the student journey from enquiry through to departure.

•            Providing agents/students with clear and concise confirmations and visa documents.

•            Management of student arrivals ensuring all information is clear for the schools.

•            Maintaining and enhancing relationships with agents.

•            Ensuring all British Council guidelines are adhered to for under 18 students.

•            To cover other members of the admissions team when on annual leave.

•            Ability to manage workload and handle high volume of requests throughout the busy periods.

•            Participate actively in weekly meetings, offering suggestions on how to improve the customer experience and efficiency of the department.

 

EXPERIENCE & QUALIFICATIONS REQUIRED:

•            A good understanding of current student visa guidelines

•            Ability to manage high volumes of enquiries by phone and email

•            Ability to prioritise workload to meet required SLAs

•            Be approachable and a keen willingness to help both internal and external stakeholders

•            Flexibility to undertake new responsibilities and work in different ways to achieve our ultimate goal to be the best in the industry.

•            Experience and interest in working with other cultures

•            Ability to take ownership, problem solve and make decisions

•            Good working knowledge of IT systems and databases (Schoolworks preferable)

•            A team player

•            Previous experience using Schoolworks/Salesforce (desirable)

•            Working knowledge of Tier 4 applications (desirable)

•            Be able to communicate in a regional language (desirable)

 

 

 

KEY SKILLS & COMPETENCIES:

 

Flexibility:

•            Ability to respond to last minute changes

•            Willingness to take on new challenges, possibly outside own ‘comfort zone’

•            Able to ‘think on own feet’ and manage the unexpected

•            Understands that the needs of the school may require flexible, mutually understood approaches to work

 

Customer Focussed:

•            Responds to customer requests promptly

•            Treats all customers with respect

•            Does not assume the needs of customers

•            Is able to see things from customers’ points of view

•            Check with customers to ensure satisfaction

•            Knows how to manage customer expectations and inform customer clearly on this

 

Self Awareness:

•            Understands own strengths and weaknesses

•            Is able to recognise how own feelings and emotions may impact on others

•            Accepts feedback as constructive and is not defensive

•            Understands expectations of others

 

Analytical & Problem Solving

•            Is disciplined and organised

•            Able to deal with large amounts of data and make sense of it

•            Has a measured and organised approach to solving problems

•            Breaks down large amounts of work into smaller, manageable parts

•            Is quick and effective at processing information

 

Cultural Understanding

•            Is open to new ideas and differences and shows willingness in understanding of own and other cultures

•            Recognises the need for flexibility and sensitivity in dealing with cross-cultural issues.

•            Adapts behaviour to context and culture of people communicating with

•            Uses experience to improve self-awareness and increase own cultural knowledge

•            Judges situation based on a good knowledge of a range of cultures

 

Good Communication

•            Is friendly and optimistic with people s/he meets

•            Understands what needs communicating and how, when and to who

•            Knows how to communicate with confidence and appropriateness to a situation

•            Is open about discussing their own role and work

•            Understands the importance of everyday courtesy

 

Working with Others

•            Understands and works on team success for the whole team

•            Understands own role and expectations of their role in their own team and the wider school team

•            Has a strong awareness of how team dynamics work

•            Treats the concerns of other departments as important

•            Co-operates to meet team goals even at expense of personal preferences

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