Position Purpose

  • The People Experience / HR Executive – Pakistan, is responsible for driving all people-related matters and managing the day-to-day implementation of People Experience initiatives and policies in both operational and strategic levels in order to achieve high performance and high engagement organization.
  • The role will report to the Country Director - Pakistan, and the Regional People Experience Director - MEA, to develop and deliver a number of programs and campaigns aiming to provide our people with the best employment experience.
  • The role will be based in Lahore and will cover IDP’s branches (currently 3 offices and growing) across Pakistan.  It will require occasional travel within and outside the country.

Key Responsibilities

1.      People Data & Process Integrity

  • Accountable for accuracy and up-to-date data of people information in SuccessFactors (SF).
  • Collaborate with the RPxD and SF team in designing, testing, and implementing new modules in SF.
  • Contribute to the refinement of policies and procedures
  • Drive an adoption of the internal social media, JAM, to deliver a great people experience through regular content contributions and active participation in relevant discussions and topics.
  • Effectively identify opportunities to digitize people process administration to increase effectiveness and enhance employment experience.

2.      Talent Acquisition & On-boarding

  • Manage and facilitate the talent acquisition process by collaborating with both internal (hiring managers, CD, RPxD) and external (internal recruiting team, IDP Career Portal, recruitment agencies, job posting websites, candidates) parties through effective use of the dedicated Application Tracking System (JobScore) to attract, recruit and hire high-quality talent into the organization.
  • Ensure an effective and efficient talent acquisition process to provide a positive experience for hiring managers as well as candidates.
  • Conduct analysis, assess recruitment results, and identify areas of opportunity and change. Use the data to evaluate sourcing effectiveness, determine progress, and process improvement.
  • Manage onboarding and induction program to provide new joiners with a smooth and seamless onboarding experience. Ensure that new joiners are properly oriented about the Company.

3.      Compensation & Benefits

  • Oversee payroll data preparation, and coordinate with the Finance department to ensure pay is made to the employees correctly and on time.
  • Manage the administration and monitoring of benefits programs such as provident fund, life, medical, dental insurance, pension plans, and leave entitlements, etc.
  • Lead and facilitate the annual salary and bonus review process by working closely with the CD, CLT and RPxD.
  • Collaborate with Finance department in checking information and liaising with relevant authorities for Social Security and tax purposes.

4.      Rewards & Culture

  • Manage, facilitate and promote the Company’s employee recognition programs in Global, Regional, and Country levels.
  • Directly support the County Director to create a collaborative work environment cross department through effective internal communications via such channels as emails, bulletin boards, newsletters, town hall, social events, and instant messaging groups, etc.
  • Encourage and advise managers to effectively manage and drive team’s performance through the use of the Company’s performance management tool (RISE).

5.      Capability & Performance

  • Act as the focal point for organizing training and development activities in the country/region (e.g. STAR/ SUCCEED programs).
  • Monitor and follow up with employees on mandatory training completion/e-Policy acknowledgment in SF.
  • Collect training requirements and support CD and RPxD in conducting training need analysis and setting up delivery/implementation plans for both internal and external training courses e.g., leadership training, digital marketing training, and conferences, etc.

6.      Policies, Compliance and others

  • Oversee the administration of Visa and work permit-related issues such as application, renewal, cancellation, appealing, and updating required employee information to relevant governmental agencies.
  • Ensure all policies and procedures, HR Manual, and employee handbook are up to date.
  • Provide guidance on local employment legislation as and when requested by the CLT and employees.
  • Oversee the statutory compliance related to people (payments and reporting, Manpower reports to Ministry of Manpower, etc.)

Essential Requirements

  • Bachelor’s degree or higher in HR Management, Business Studies/Administration/Management or related field.
  • Minimum 10 years’ of working experience of which 7 must be in HR function.
  • Minimum 3 years of experience in leading HR function for a medium to large MNC organisation (min. 80 pax).
  • Excellent fluency in Urdu and English to collaborate with local and global teams.
  • Sound understanding of the principles underpinning great employee experiences and labour laws.
  • Effective communication and interpersonal skills, and able to engage effectively with all levels of the organisation.
  • Highly organized, and meticulous, able to prioritise and multitask with minimal supervision.
  • Demonstrated ability to manage internal and external relationships.
  • High degree of initiative and advanced problem solving skills.
  • Proficient in Microsoft suite, especially Excel and PowerPoint.

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