GREAT THINGS START HERE! BSC Young Learners (BSC YL) runs English summer courses across the United Kingdom, Ireland, France and Malta for International students aged 8-17 years old.
 
BSC YL is a British Council accredited organisation based in Brighton, United Kingdom, which has been an ELT industry leader since the 1930’s. We're currently looking for an enthusiastic, diligent and dynamic Operations Manager (OMM) to oversee the planning of Maltese operations, lead the recruitment of seasonal staff and ensure the safeguarding of young learners with an exemplary pastoral care programme at our brand-new Maltese Language centre in 2022.

DETAILS OF THE OPERATIONS MANAGER (OMM) POSITION

BSC YL’s summer language centre in Malta offers students an excellent Academic English learning programme, an exciting social programme and the chance for students to make memories they’ll never forget. Our Maltese Operations Manager (OMM) will work remotely in Malta to help bring these experiential experiences to life by organising all programmes for low and high season, liaise with Agents and key stakeholders, be BSC YL Malta’s Designated Safeguarding Lead (DSL), plan according to budget and become a supportive team player to the wider BSC YL Operations.
 
 
DATE AND LOCATION OF BSC YL MALTA – 2022  
Campus Hub, Malta                   3TH July – 14th August  
 
*For further details of our ELT centres and their programmes, please visit our website here.
 
WHO ARE WE LOOKING FOR?
 
Everyone at BSC Young Learners, from YL Central to our returning seasonal team members, are passionate and highly experienced in planning, leading and running industry leading ELT programmes. BSC YLs strive to be positive, dedicated and engaging, as we continue to expand our diverse portfolio in Malta, our Malta Operations Manager (OMM) must be willing to take a hands-on approach and able to leave no stone unturned to ensure truly unique experiential learning experiences for young learners in Malta.  
 
Our Malta Operations Manager (OMM) will have:
 
·       Previous experience mentoring and safeguarding Young Learners
·       Operational planning experience within an educational/or tourism setting
·       Have a degree and experience of managing a British Council accredited centre (or a similar accreditation)  
·       Be currently residing in Malta
·       Be fluent in English and Maltese
·       Be available to work full-time and remotely from January
·       Be motivated, collaborative, resourceful and professional
·       Care about the welfare of Young Learners
·       Demonstrate proven organisational skills
Be computer efficient
·       Be available to attend an in-person interview in Malta upon passing a 1st stage online interview
 
**The successful candidate will need to pass 2 stages of recruitment and pass role specific assessments.
 
Responsibilities
 
 
1.          Support the YL Manager Director (YLMD) and YLOM


•        Support the YLMD with the Implementation of the YL strategic plan for Malta
•        Provide leadership to all temporary YL team members working at the Malta centre
•        Lead person for Host School liaison and planning for Malta
•        Create and deliver Malta Operations team liaison and training year round
•        YL administrator duties connected to Malta
 
2.          Recruitment and HR


·     Take a leading role to recruit non-academic centre teams through for summer programmes as well as low season groups.
·     Following best practice for ‘Safer Recruitment’
·     Monitoring performance of the YL temporary Malta team including appraisal system implementation & management
·     Support the Centre Management in Malta with disciplinary procedures – advising the YLOM of any serious matters
 
3.          Malta Centre Oversight


·     Ensure consistency and standardisation of programmes across the portfolio in Malta
·     Ensuring centres have enough resources, team and support during centre operations
·     Financial oversight of the Malta centre, providing training and support prior to and throughout programmes.
·     Maintain financial rigour and oversight of site usage.
·     Ensure the centre costs are fully justified, agreed with host centre and invoiced correctly as per contractual terms
·     Course monitoring through course and team evaluation; reporting and regular site visits.
 
4.          Malta Centre Training


·     Deliver CPD and relevant training to the Malta Centre management team
·     Coordinating Fidelo School Management System training for non-academic teams
·     Deliver training for the Young Learner activity programmes and pastoral care in Malta
·     Supporting the temporary Malta Operations team in the planning and delivery of centre training
 
5.          YL Administrator


·     Responding to requests for resource replenishment during course operations
·     Assisting with the payroll system and responding to pay queries
·     Overseeing delivery and monitoring of social media posts for Malta
·     Working irregular hours and travelling within the requirements of the role
·     Any other duties commensurate with the grade and level of responsibility for this post, for which the post holder has the necessary experience and/or training
 
6.          Safeguarding in Malta


·     To promote and safeguard the welfare of children and young persons you are responsible for and come into contact with
·     To adhere to the BSC Young Learners safeguarding policy, ensuring it is followed by centre teams at all times
·     To be the Designated Safeguarding Lead (DSL) for Malta
 
 
Requirements


      Essential

  • Educated to degree level
  • Fluent in Maltese and English 
  • Currently residing in Malta 
  • Extensive knowledge of the education/and or travel industry in Malta 
  • Ability to prioritise workload to meet required SLAs
  • Be approachable and a keen willingness to help both internal and external stakeholders
  • Flexibility to undertake new responsibilities and work in different ways to achieve our ultimate goal to be the best in the industry.
  • Experience and interest in working with other cultures
  • Ability to take ownership, problem solve and make decisions
  • Ability to both lead and inspire a temporary teams
  • Experience of summer/pop up centre management
  • Child Protection training
  • Safer Recruitment training
  • Financial Reporting Acumen
  • Good computer literacy, particularly MS Office, email and use of databases (Fidelo preferable)
  • Exceptional organisational skills and attention to detail
  • Ability to deal successfully with a demanding workload
  • Ability to remain calm under pressure
  • Excellent communication skills

      Desirable

  • Project Planning Experience



Person Specification

·       Flexible
·       Organised
·       Self-starter
·       Customer-focused
·       Cultural understanding and awareness
·       Strong communication Skills
·       Team work

All colleagues at BSC YL should work in accordance with our company values:

VALUES

Aim Higher:                  We proactively make suggestions and solutions for challenges and opportunities.
Collaborate:                 We are team players -we treat everyone with respect and understand that we succeed collectively, not as individuals.
Communicate:             We communicate in a timely way with clarity, respect and transparency.
Customer Focus:         We seek to provide consistent high-quality experiences that customers will remember.
Employee Focus:         We seek to reward and recognise excellence and innovation within our employees.



The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope, grading of the post and at the request by management.

We are committed to providing a creative, rewarding and successful learning and working environment for our students and team.

We are an equal opportunities employer and welcome all interest in joining our team. Successful applicants will undergo our safeguarding checks in line with our Safeguarding Children & Vulnerable Adults Policy & our Recruitment Policy, including an Enhanced DBS Check, Barred List, Prohibition Lists check and overseas criminal records if applicable.

Apply for this job