Centre Manager, The London School of English, Canterbury
The Canterbury branch of The London School of English is a small training centre specialising in courses for mature professionals.
Founded in 1991, the centre has always had a strong client focus, limiting numbers of clients to 25-30 maximum in order to provide a highly personalised experience. Although there is a high degree of autonomy, the centre is 100% owned by The London School of English and is increasingly integrated with its operations, while retaining an essential local accountability.
The current director will be retiring in the first half of 2017 and we are now recruiting a Centre Manger (CM) to succeed him, ideally to start in the late spring. The new CM will report direct to the CEO of The London School Group and must be in post in time to be fully in charge for the summer season.
The quality of the services provided has always been exceptional, with superb client feedback. This relates not only to the classroom training: we have always given priority to all aspects of the client experience and to a personal sense of connection between clients and every member of the centre staff. This culture of involvement is a key Canterbury USP and we obviously wish to retain it, while also striving for better efficiencies to make us more profitable.
The Centre Manager has to be able to balance competing priorities:
• The quality of the client experience is a central concern, so the level of facility offered and the commitment of the staff providing the service is critical. This must be achieved while considering the commercial performance of the business.
• In an operation of this size, the CM inevitably has a great deal of hands-on involvement: with clients on site, with staff, with the agent and customer base, with suppliers. At the same time, s/he needs, together with the CEO, to have a strategic vision and the ability to look beyond the everyday to play a full role in steering the business forward, both locally and as part of the wider company.
• This role requires commitment beyond a ‘standard’ working day, with regular evening activities helping to make the experience of our clients more immersive. Occasionally weekend commitments including overseas travel may also be required. This additional activity is factored into the salary of the role and is not remunerated separately.
The successful candidate is likely to have some or all of the following:
- Commitment and drive, with the ability to see beyond the day to day
- Strong team-building skills and a team player mentality
- Analytical and problem solving ‘can-do’ mindset
- Some experience of managing a business beyond academic management
- Competency in at least one foreign language
- Microsoft Office suite skills – in particular Excel, Word and PowerPoint
Candidates are warmly invited to apply by sending a copy of their C.V. with a statement, no longer than two pages, outlining how they would tackle the job of taking over and developing the Canterbury operation.
More information, including two supporting documents, can be found at the bottom of the following web page: https://www.londonschool.com/about-us/work-for-us/centre-manager-canterbury/.
The closing date for applications is Tuesday 28th February, 2017.