The International Operations Manager will be responsible for supporting and leading the internal sales, customer support and administrative activities.

The Operations Manager will lead on ensuring effective processes are set up to support growth and scalability; build reports that will identify trends and track current workload and leads; lead on systems and processes to ensure efficiency; review and amend the customer journey to allow a better service for customers; and manage and change internal structures to support growth.

The role will be working closely with the International Director, International Managers and International Marketing Manager within the international team and will work collaboratively across the business to ensure the international team are set up for future growth. The post holder will be a member of the Management Forum to help deliver objectives across the business.

At GL Education, we are passionate about the role we play in supporting schools to grow children to their best potential. We do this by providing assessment solutions that help teachers learn more about their pupils so they can find the best way to teach them.

We are the leading UK provider in what we do and growing fast internationally - at the last count we have delivered over 7 million online tests across the globe. However this only accounts for 1 per cent of the children in the world. Our mission is to ensure all children have the best possible start by having access to our education tools.

Key Behaviours:

  • Fosters collaboration among the immediate team and more widely across the business
  • Develops others through coaching, feedback, exposure and stretch assignments
  • Encourages diverse thinking to promote and nurture innovation
  • Confidence and credibility when dealing with customers and key stakeholders
  • Attention to detail with a conscientious approach to getting it right first time
  • Creative thinker, ability to provide innovative solutions to match customer needs
  • A rigorous approach - numerate and results focussed, comfortable working in an SLA driven environment
  • Be culturally aware and sensitive to different cultures across the world
  • Able to work in different time zones with occasional international travel
  • Responds quickly and efficiently to internal and external stakeholders

Benefits:

  • Generous Annual Leave (including a day off for your birthday)
  • BUPA Healthcare
  • Life assurance
  • Pension scheme with enhanced employer contribution
  • Season ticket loan, childcare assistance/ vouchers
  • On site gym, weekly fruit platters, parking facilities


Please email your CV and cover letter explaining why you are interested and why we should meet you, gl.recruitment@gl-assessment.co.uk

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