Fixed term 1st May - 31 August 2023
Overview
The International Admissions Assistant is a key member of the International Admissions Centre (IAC), responsible for providing excellent customer service and administrative support.
The IAC processes international student applications from all over the world for Abbey DLD Group of Colleges. There is a focus on efficiency and accuracy, as such the position demands superior attention to detail to ensure all data is processed within agreed SLAs with 100% accuracy.
There is also a strong customer service element, as much time will be spent communicating with parents, students, and agents. The admissions assistant will regularly liaise with sales managers globally.
Key responsibilities
- To support the International Admissions Officers to ensure an effective and efficient admissions service for Abbey DLD Group of Colleges.
- Manage the admission inbox at the start of each day, and at other times as required, to ensure new emails are correctly filed for the International Admissions Officers.
- Input student details into SIMS.
- Check application & acceptance documents.
- Upload and link documents to individual student records.
- Send reminders for pre-offer students outlining next steps.
- Follow up with any outstanding conditions before confirmation letter are issued.
- Provide daily updates when deposits are received.
- Triage incoming enquiry emails responding to enquiry emails where insufficient information is provided.
- Handle telephone enquiries from prospective students and agents in a timely and professional manner.
- During peak periods, the International Admissions Assistant may be required to assist with additional task as determined by the Head of International Admissions.
Skills and attributes
- Excellent attention to detail and accurate data input are essential.
- Good organisational and time management skills.
- Ability to effectively multi-task and manage tasks with varying deadlines.
- Excellent customer service skills, and an ability to remain professional and friendly both via email and over the phone.
- Strong cross-cultural interpersonal skills, able to provide clear information in written and spoken English, often to people communicating in English as a second language.
- An ability to deal with a wide range of demanding individuals and of resolving problems quickly and calmly.
- An ability to work using one’s own initiative as well as being a good team player.
- Ability to manage information confidentially and sensitively.
Experience
- Experience in general office, clerical, or admissions environment preferred.
- Experience in a customer service role.
- Experience of using a CRM or database experience preferred.
