Ref: 1974122NP
Closing date: Monday 17 October 2022.
A founding member of the Russell Group, the University of Southampton is among the top 80 global universities and in the UK’s top 15. Our academics and diverse global student community are helping to change the world for the better.
Our new-look Student Recruitment Marketing and Events team is growing and we’re looking for inspiring people to come and join us. We’ve reformed our structure to better fulfil the University Strategy and its growth ambitions. Our CRM & Enquirer Experience team, using our new MS Dynamics CRM will play a major part in delivering on our student recruitment strategy, attracting the quality and diversity of applicants that will benefit from studying at a prestigious university with a clear vision for future impact.
We are seeking a remarkable individual to lead on development of the use of our new CRM system.
As Head of CRM & Enquirer Experience, you'll be responsible for ensuring we get the best value out of our CRM system, whilst delivering excellence in customer experience for our enquirers. You'll design and implement innovative and intelligent approaches to the use of CRM and customer data, deriving valuable intelligence on our audiences and feeding into our student recruitment strategy.
About you:
You’ll bring experience of planning and implementing CRM with the ability to do so in a large and complex organisation. You'll have delivered complex communication campaigns and tracked consumer behaviour, presenting insight and outcomes to influence decision-making. With a commitment to excellent customer service and stakeholder engagement, you'll also possess strong management capabilities, with a willingness to deliver consistent improvement.
To learn more about Global Recruitment and Admissions and to see all our current opportunities, please click here.
Application Procedure
You should submit your completed online application form at The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Sian Gale (Recruitment Team) on +44 (0) 23 8059 2750, or email Please quote reference 1974122NP on all correspondence.
As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work.
With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.
Further details:
·       Job Description and Person Specification
We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.

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