Student Recruitment Marketing & Events
Full time, Fixed term (31/03/2023- maternity cover)
Ref: 1976922NP
 
 
A founding member of the Russell Group, the University of Southampton is among the top 80 global universities and in the UK’s top 15. Our academics and diverse global student community are helping to change the world for the better.
 
Our new-look Student Recruitment Marketing and Events team is growing and we’re looking for inspiring people to come and join us. We’ve reformed our structure to better fulfil the University Strategy and its growth ambitions. This team will play a major part in delivering on the recruitment strategy, attracting the quality and diversity of students that will benefit from studying at a prestigious university with a clear vision for future impact.
 
We are seeking an Enquirer Experience Supervisor to join our busy CRM & Enquirer Experience Team.
 
As Enquirer Experience Supervisor you’ll oversee a team of advisors whose main priority is responsible for responding and supporting prospective student enquirers, providing excellent customer service and information throughout the application process. As such, we are looking for a line manager with a passion for providing outstanding customer service that can ensure the highest of standards are being met. The role can vary day to day and will require a proactive supervisor to balance the needs of the team, wider University and customer.
 
About you:
 
The team are in the process of migrating to a new CRM system and will need a line manager who can actively lead them through the change. To be successful then, you will have experience working with a CRM system or be able to demonstrate adaptability to learn either new systems or to play a role in supporting a CRM system. Supervising a small team, we are looking for you to demonstrate people management, training and development.
 
The team use multiple channels of communication so it would be desirable if you had experience working with either all or some of the current options including, live chat, social media, WhatsApp, email and telephone.
 
To learn more about Global Recruitment and Admissions and to see all our current opportunities, please click here.
 
Application Procedure:
 
You should submit your completed online application form at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Sian Gale (Recruitment Team) on +44 (0) 23 8059 2750, or email recruitment@soton.ac.uk. Please quote reference 1975822NP on all correspondence.
 
As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work.
 
With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.
 
Further details:
 
·       Job Description and Person Specification
 
We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.

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