Coventry University
International Office
Deputy Director – International Operations
£49,158.00 - £63,331.00 per annum
Full-time, Permanent
REQ006027

Coventry University International Office is the University Group’s International & EU student recruitment and admissions service, operating centrally from our Coventry University campus in addition to a further nine offices around the world. We are a sector leading team and through our dynamic, innovative and target driven approach have we have achieved results that has made us the third largest recruiter of international students in the UK.

We show a young and vibrant worldwide audience how a degree from Coventry University will change their lives - we’re recognised as 2nd in the UK for Teaching Excellence and 97% of our students are employed or in further study six months after they graduate. We take pride in understanding the needs of different students from different cultures, we encourage undergraduate and postgraduate taught students to apply directly to us or through our global network of agents.

To continue driving forward our success we are looking for a Deputy Director – International Operations to drive forward our operational successes to ensure we deliver customer service excellence.

We are looking for a Deputy Director – International Operations who will:

  • Challenge fellow professionals to deliver an outstanding customer experience for international and EU students before, during and after enrolment.
  • Direct professional teams managing student admissions, welfare, resources and projects whilst supporting the business development stream through the recruitment and conversion of students.
  • Develop and deliver an operations strategy, lean processes and best practice to exceed Service Level Agreements (SLAs), robustly complying with University policy and external regulations.

Leading a team of more than 40 highly motivated and experienced people, you will oversee financial budgets, admissions operations, student welfare and compliance as well as resource management. This is a challenging and rewarding position that in our complex and dynamic international operation which will enable you to use your leadership and commercial skills to shape the future of the international student experience at Coventry University. 

We welcome applications from candidates from outside the education sector as well as those within that have experience in leading high performing operational teams.

Closing Date: 16 June 2018

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