Overview and Objectives of the Position:

The Admissions Officer is primarily responsible for assessing and processing student applications to the University. An understanding of the importance of excellent customer service, an ability to follow a detailed process, a strong work ethic and ability to work as part of a team are all key elements of this role. Attention to detail and excellent administration skills and the highest level of professionalism are required to support and achieve the Admissions and Marketing recruitment strategy. 

To be successful, the individual will have demonstrated admissions experience in a higher education environment with the ability to handle multiple tasks and stakeholders and the ability to communicate confidently, build rapport and be mindful of culturally sensitive situations and environments.

The position will be required to become an expert in all entry requirements at Murdoch University Dubai. The Admissions officer needs to build knowledge of the University degree programs and the pathways into these programs. This position is also required to build and maintain knowledge of the secondary and tertiary education systems of the University’s key markets and have the ability to research international qualifications offered by secondary and tertiary education institutions around the world.

Key Relationships:

       i.         Admissions Manager 

      ii.         Admissions team members

     iii.         Director of Marketing & Admissions

     iv.         General Manager

      v.         Murdoch University key staff

Key Result Areas:

•         Assessment of country specific applications and the issuing of offer letters to eligible students within agreed turnaround times.

•          Maintaining high level of competency in the various administration and CRM systems including StudyLink, Navigate and Sales Force to ensure continuous and accurate data records of all applicants in compliance with University policies.

•          Maintain up to date knowledge of changes in relation to international qualifications, education systems, institution credentials, credit precedents and regulatory requirements

•          Liaising with applicants and agents to collect the necessary documents to assist students in their visa application process and with PRO and HR for student visa processing.  

•          Timely response to emails and phone enquiries and preparation of ad-hoc correspondence related to student admissions.

•          Contributing to the continuous improvement of admissions processes and documents.

•          Develop and maintain strong, effective, and enduring partner relationships with agents, University partner and Navitas stakeholders

•          Other projects as may be required by the Admissions Manager / Director of Marketing and Admissions

•          Participate in promotional activities as required

Qualifications and Selection Criteria

Essential:

i.          Relevant qualifications and demonstrated work experience OR significant work experience within admissions in the education industry or related area
ii.          An understanding of the Australian tertiary education system as well as knowledge of or the ability to quickly acquire knowledge of, the regulatory framework relating to international students
iii.        Proven analytical and problem solving skills, high level of attention to detail and proven ability to exercise judgement and initiative
iv.       Excellent oral and written communication skills; strong interpersonal skills including the ability to deal effectively with clients by phone, e-mail and in person
v.        High level computer skills including an understanding of and experience in using various student management systems
vi.       Demonstrated commitment to the provision of a high quality client-focused service
vii.      Demonstrated ability to manage a high volume of tasks with competing priorities in an organized manner and within strict deadlines
viii.    Demonstrated written communication skills that enable the appointee to accurately and independently prepare basic written correspondence on a range of student admissions matters
ix.           Demonstrated ability to work effectively both independently under broad supervision and as part of a team and to maintain a high level of efficient client service

 Desirable:

Knowledge of admissions policies and procedures pertaining to administration and admission of undergraduate & postgraduate students

What we can do for you:

  • Competitive Salary 
  • Career progression and development pathways
  • Collegial and collaborative environment with a commitment to education
  • Mobility within the business and global locations
  • Health & Wellbeing initiatives for you and your family
  • Employee Assistance Program available to employees and their immediate family members
  • Supporting your continued personal development through our staff Study Assistance Program

 

 

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