About EC English Language Centres:

Established in 1991 with its first school in Malta, EC English is a multiple award-winning company operating in top English-speaking cities around the world, including iconic destinations like London, New York, Los Angeles, San Francisco, Toronto, Vancouver, Cape Town and Dublin.  A love for learning and desire to broaden horizons is in EC’s roots; from its early days as a small, family-run school right up to this most recent venture, EC continually strives to help students succeed in a global community.

Position Summary: 

This role is responsible for leading and managing all aspects of the Centre to ensure that company strategic objectives are met. The Centre Director leads the team in the delivery of all aspects of the experience and product, financial and commercial management, centre growth and development, resource planning, and talent management with a strong focus on customer service quality.

Attention to detail and great communication is central to the role to ensure we deliver on our primary purpose of “helping students succeed in a global community.”

 Key Responsibilities: 

  • Responsible for identifying and optimising business opportunities for the centre, keeping up to date with local market activities and competition.
  • Ensuring that consistently excellent customer service is delivered to the students in all aspects of their experience – identifying areas of improvements through use of the tools and data provided, to ensure EC provides a clear differentiation in its customer service delivery.
  • Develops all sales opportunities and up-selling within the Centre liaising with the Sales Team, hosting familiarisation trips, developing and delivering a local market awareness strategy, to drive and convert walk - in sales.
  • Responsible for the preparation and delivery of budgets, with continual tracking of financial performance and implementation of remedial actions as necessary to ensure delivery of agreed financial, academic and customer KPI’s.
  • Responsible for ensuring efficient use of resources in all aspects of the running of the Centre.
  • Ensuring that business plan objectives are met and strong relationships are built with key delivery partners as well with other centres and support functions.
  • In conjunction with Group Accommodation plan and source appropriate accommodation to meet student demand at all times in a cost efficient manner.
  • Optimise team performance through effective performance management and setting development goals accordingly, building an effective, motivated and accountable team and a solid succession plan.
  • Responsible for ensuring all internal and external (local legislation, authorities and accrediting bodies) compliance requirements are met, with accreditation of the highest order obtained on inspection.
  • Ensure timely and accurate reports are delivered as requested by the management team.
  • Ensure that the centre’s social responsibility commitments (as outlined in group-wide social responsibility policies and the centre’s engagement plan) are met.
  • Ensures that the right mechanisms are in place to ensure the welfare of the students 

Education Required: 

  • To Degree Level 

Education Desired: 

  • MBA or equivalent management qualification
  • DELTA 

Experience Required:

  • EFL Industry Experience
  • Experience in a similar managerial role

Behavioural Competencies: 

  • We love what we do
  • We go the extra mile
  • We have a can-do mindset
  • We deliver what we promise 

Job Specific Competencies:

  • Integrating Information
  • Managing the Business
  • Empowering Teams
  • Connecting
  • Accomplishing Targets

Visit company website to apply