Who We Are

Real People. Real Solutions. Real Life.

Guard.Me is a leading provider of international student health insurance and, we’re so much more. That’s why, as a trusted partner for private and public universities, colleges, and language schools, we created Guard.MeCARES, our innovative platform of health and wellness programs and services designed to mitigate risk, manage crisis events and improve health and wellness day-in and day-out.

Guard.MeCARES is more than a name; caring is at the heart of everything we do. It’s who we are and it’s why we are here. The philosophy of caring for students and our partners and giving back to the communities in which we do business is our guiding principle and what sets us apart from our competitors.

Our team of Real People delivers the personalized attention and culturally-sensitive Real Solutions clients need for Real Life. We offer expert assistance during times of crisis, innovative programs and digital resources that improve wellness, ongoing education and training for staff and educators through our Wellness and Learning Initiatives, with unparalleled customer support.

It’s a commitment to caring that every team member holds at their core and strives to deliver on each and every day. We do it not because we have to, but because Guard.MeCARES. 

Admin and Sales Support Specialist

Do you have initiative, flexibility, and thrive in fast-paced environments? Do want to work with colleagues in Europe, UK and North America who are passionate about what they do and make an impact on a global scale?

The ideal candidate for this role will need to be able to navigate and change directions quickly within a fast-paced environment, have stellar interpersonal skills and initiative, demonstrate good judgment, maintain a high level of confidentiality, set priorities, and handle multiple tasks simultaneously. Being detail-oriented and having consistent and timely follow-through will be essential to success. A calm and reassuring manner, bringing confidence and focus to the role will be highly valued.

Reporting to the CEO, the Admin and Sales Support Specialist will provide with both administrative and sales support areas, with responsibility for high-level interfaces, contact with partners, as well as contact with all levels of the company’s employees.

Responsibilities

Operations

  • Provide support to the CEO and Account Management team with complex sales cycles in collaboration with other internal and external teams such as Admin, Claims and Marketing
  • With the support of CEO, you will create, document, and implement relevant processes support various business functions
  • Responsible for being an expert in the businesses Admin software system to support sales activities, to include reports, analysis and comparisons using Excel
  • Ensure maintenance and strong knowledge of the business products and service offerings within various markets and territories
  • Be able to interpret tenders to support CEO and Account Management team in providing quotes, solutions, and accurate information
  • Completing product comparisons and/or updates using competitors’ information
  • Analysing competitors’ policy wordings to determine suitability for students/clients
  • Prepares documentation and correspondence, agendas and reports and gathers background materials to support CEO
  • Be able to use effective listening and communication skills to maintain long-standing relationships, and support the team with prospective customers and executive sponsors
  • Provide support, present or train clients on various programs/services as required
  • Deliver exceptional service as the support customer contact through a positive attitude, high availability, accuracy, and responsiveness
  • Responsible for ensuring and maintaining the business and industry relevant knowledge, act as a subject matter expert as needed
  • Able to work independently with minimal guidance, while producing high-quality results
  • Other duties, projects or responsibilities as assigned

Executive Support

  • Provide support to Accounting team, specific to Accounts Receivable as required
  • Proactively manage complex calendars with the utmost attention to accuracy and timelines
  • Prepare expense reports in a compliant and timely manner. Ensure expense policy compliance across the team.
  • Coordinate scheduling and logistics for events and offsites, including venue selection and meeting details.
  • Provide administrative support to include opening new hiring requisitions, onboarding of new employees, equipment procurement and management, space allocation and relevant moves, alias maintenance, and headcount management.

Facility

  • Ensure all Workplace Health & Safety policies and procedures are followed according to HSA and HSE
  • Act as liaison and coordinate facility requirements, such as orders and general operations of the office
  • Maintain inventory, order supplies, and ensure stock is always available within office space
  • Ensure general office area is clean, free of confidential materials and tidy

Qualifications

  • A minimum of 5 years’ in an administrative and/or sales support role reporting directly to senior management
  • Experience in a language school, university or other educational establishment is ideal/must
  • Experience in ideally health and/or travel insurance
  • College diploma or Degree in Communications, Business, Insurance or combined experience and education
  • Strong knowledge of European Privacy laws, with preference given to personal health information knowledge, GDPR
  • Advanced and strong command of English
  • Excellent communication skills with the ability to speak multiple languages including Spanish and Italian is beneficial. 
  • Self-starter, detail oriented, extremely well organised, and able to manage time and multi-task to accomplish a multitude of tasks, with conflicting priorities and timelines
  • Good project management skills to coordinate and lead a variety of initiatives
  • Ability to deal with clients in a professional and courteous manner, and to develop and leverage professional working relationships
  • Ability to maintain a positive attitude and composed demeanour especially during stressful periods, including a good sense of humour, and the ability to connect with people inside and outside the team is a huge plus
  • Ability to organise complex and high-volume business information and develop it into cohesive, professional reports and presentations, with little guidance and ability to recognise and respond to business related issues within the scope of the material
  • Ability to analyse relevant alternatives and create a rational recommendation to support business decision-making with the ability to plan and coordinate implementation of the selected alternative
  • Ability to deal with confidential materials in an appropriate manner
  • Expert level PC skills (MS Office: Outlook, Excel, Teams, Word & PowerPoint)

How to Apply

To be considered please click on "Apply For This Job" and upload your CV and a Cover Letter clearly explaining your interest and suitability for the role; your salary expectations; along with confirmation of your availability.

Successful candidates will be contacted directly. 

Apply for this job