ACCOMMODATION MANAGER

The Accommodation Manager manages the KI housing program within the school, including the availability of a quantity and variety of residential and host family options; managing occupancy rates to maximize profit for KI while providing sufficient inventory for our sales/ CS teams to sell; and the efficient and effective resolution of student housing issues.

Key Job Responsibilities

  • Manage all aspects of the housing program for the school
  • Conduct host family interviews/ site visits, meet with prospective and current housing and airport transfer vendors, and manage housing budget
  • Develop and execute effective plans for host family recruitment and retention; actively seek to improve and expand the current supply of host families and other housing options
  • Forecast seasonal housing needs and work with existing and new suppliers to ensure these demands are met
  • Act as point of contact for dormitory providers; work together to solve student service issues and meet capacity demands
  • Communicate student feedback to families and vendors; adjust as needed
  • Manage payment processing for housing
  • Ensure timeliness and accuracy of database information
  • Synchronize communication among school staff, housing providers, students, agents, and sales advisors to ensure excellent service to students
  • Coordinate the arrival and departure of international students; help them understand rules and policies; and aid in their adjustment to life in their local community American life
  • Ensure appropriate turn-around time on all housing inquiries
  • Monitor competitor activities as they pertain to housing (facilities, pricing, service, etc)
  • Maintain accurate records
  • Work with housing teams across the global KI organization to share best practices
  • Complete other job duties as assigned

Minimum Qualification

  • Bachelor’s Degree or equivalent*
  • 2+ years in a business or operational setting
  • Ability to travel locally and work evenings and weekends, as needed
  • Must be authorized to work in the United States

Preferred Qualifications

  • Prior experience managing staff
  • Prior experience with international students
  • One or more foreign language ability

Physical Requirements

  • Sitting
  • Standing
  • Walking
  • Climbing
  • Lifting up to 50+ pounds
  • Pulling
  • Pushing
  • Carrying
  • Grasping
  • Reaching
  • Bending
  • Visual Acuity
  • Color Determination
  • Speaking
  • Listening

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