OHC operates a group of large independent language schools in five countries. We are looking for a Centre Manager to join our team and be based in Dublin.

OHC is part of the Holmes Education Group. Founded in 1963, and driven by a culture of continuous quality improvement, the Holmes Education Group is a unique collection of education providers delivering industry relevant courses in all sectors of education to students in four countries.

The group constantly seeks ways to align its education products with student and employer demands.

Holmes Education Group aspires to quality practices, which provide a stimulating and relevant education for its students and disseminates ideas about learning, community and citizenship relevant to an increasingly complex and technologically driven world.

This managerial role involves leading and managing all aspects of the centre to ensure that company strategic objectives are met, and that students are given the support and skills they need to succeed in a global community.  Key aspects of the position are leadership of the team, delivery of the product, service and experience, financial and commercial management, resource planning, talent management, and excellent customer service. Essential attributes of the centre manager are attention to detail, accuracy, excellent time management, problem solving, solid interpersonal communication, accountability and sound professional and business practice and etiquette.

 

Key Responsibilities
 

•     Identifying and optimising business opportunities for the centre, keeping up to date with local market activities and competition

•     Ensuring that consistently excellent customer service is delivered to the students in all aspects of their experience

•     Identifying areas of improvements through use of the tools and data provided to ensure OHC provides a clear differentiation in its customer service delivery

•     Developing all sales opportunities and up-selling within the Centre; liaising with the Sales Team, hosting Fam trips, developing and delivering a local market awareness strategy to drive and convert direct sales

•     Ensuring efficient use of resources in all aspects of the running of the Centre

•     Ensuring that business plan objectives are met and strong relationships are built with key stakeholders

•     In conjunction with the Student Services team, planning and sourcing appropriate accommodation to meet student demand at all times in a cost efficient manner

•     Optimising team performance through effective performance management systems and setting development goals accordingly; building effective teams who are motivated and accountable

•     Ensuring internal and external (local legislation, authorities and accrediting bodies) compliance requirements are met, with accreditation of the highest order obtained on inspection.

•     Ensuring timely and accurate reports are delivered as requested by the Management Team

 

Education Required
 

•     To Degree Level

 

Education Desired
 

•     MBA or equivalent management qualification

•     DELTA

 

Experience Required
 

•     Experience in a similar managerial role in a customer focused business

 

Experience Desired
 

•     Managerial experience in the EFL industry

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