Position Purpose:

  • Achieve the short-term and long-term goals in destination for student placement.
  • Provide inputs to support development and execute the destination wise activity calendars to deliver pipeline leads and conversion targets by intake.
  • Train and maintain the approved number of certified counsellors for the destination.
  • Build strong client support through ongoing engagement, quality service to students and clients, high quality applications.
  • Effectively implement global priority projects at country/office
  • Be a productive and effective member of office leadership team and support Branch Manager through exhibiting a collaborative operating style.

Key Responsibilities:

  • Drive the development and implementation of destination-based office business plans.
  • Provide inputs and once budget is set monitor Pipeline and Revenue budgets of the zone.
  • Monitor results and initiate corrective action where required.
  • Collaborate with office manager to implement forecasting methodologies and processes to achieve accurate, timely pipeline forecasts.
  • Develop and maintain a strong sales and service culture within the business.
  • Drive customer satisfaction by regular monitoring and reporting.
  • Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.
  • Collaborate with Regional Destination Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved.
  • Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the office.
  • Drive and guide the offices participation in and execution of global improvement projects where applicable.

Essential requirements

  • Bachelor’s or equivalent degree
  • Industry knowledge. Preferably working in sector or having prior experience in student placement sector.
  • Experience in developing business plans, budgets and skills to monitor, review and report on progress.
  • Proven ability to motivate and lead a team to achieve demonstrable outcomes.
  • 6-10-year counselling experience preferably in the education industry
  • Strong problem resolution skills, Educational Event Management Experience
  • Experience in working with CRM systems will be desirable.
  • A strong, ethical manager who acts with integrity and in the best interests of the business.
  • Good written and verbal English skills

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