A bit about the job

This is an exciting opportunity to be our first full-time member of staff in ANZ. Don’t
worry though! One of our Co-Founders will also be in Australia, working alongside you as we set up our Sydney office and grow our customer base in the region.

Day-to-day you’ll be managing the accounts of our partners in Australia and New
Zealand and acting as their primary point of contact at TAP, providing them with
amazing customer support and helping them to get more value from our platform.

Although they will be on the other side of the world, you will work with colleagues in
TAP’s London and Lviv offices on a daily basis and always have all the support that you need. This job is for you if you’re excited about providing great support to customers, like a challenge, and think working for a fast-growing, international company is the thing for you!

What you’ll be doing

●  Managing and running the onboarding process for new partners to ensure they
get off to a successful start with our platform;
●  Supporting partners in their use of the platform - both reactively, via our helpdesk, and proactively, facilitating strategic conversations;
●  Reporting to partners at key stages to ensure they are on track to be successful;
●  Working with our product team to share customer feedback and feature
suggestions to help us improve the platform;
●  Working with our Head of Content and Community to create and share
interesting use cases and stories from your customers are working with;
●  Helping to organise events for our current partners where they can get-together,
network, and share best practices.

The person we’re looking for

●  Bachelor's Degree or higher qualification;
●  Exceptional written and verbal communication skills;
●  High professional standards and lots of determination;
●  Ambitious, and keen on self and professional development;
●  Self-motivated, hard-working, driven, and open-minded (which, to us, means you
look for the right answers by working with others who may disagree with you);
●  You must enjoy a fast-paced, entrepreneurial environment that is prone to quick
changes and an exciting level of uncertainty;
●  Previous experience in similar roles is preferable but we enjoy developing people
so if this role feels right for you and you have other qualifications or experience to show your capability, we welcome your application.

Perks of the job

●  One short-haul flight per year paid for by the company;
●  Flexi Fridays in August: work an hour extra Monday to Thursday and leave at
lunchtime on Friday;
●  33 day holiday pa (including bank holidays);
●  Team activities including team trips overseas.

About us

The Access Platform is an Education Technology company based in London, United
Kingdom. We are the global specialists in peer recruitment for the Higher Education
sector and believe passionately that the best advocates for any university are the
members of its community: students, staff, and alumni.

We are currently working with more than 80 universities, colleges around the world.
Every month our platform facilitates tens of thousands of messages between student
ambassadors and prospective students.

You can find out more about us, and chat to our team, on our website, Linkedin, and Twitter.

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