We are currently seeking an experienced and resilient Student Recruitment Coordinator (SRC) to join Brunel University London Pathway College (BPC).

The SRC will report to and work closely with the Head of Student Recruitment. Additionally, they will work closely with the Content and Communications Coordinator at BPC to further the content and communication objectives of the College.

Location: London

Salary: £28,000 per annum to £32,000 per annum.

Hours: 37.5 hours per week

Student Recruitment Coordinator Duties:

Headline accountabilities

·       Engaging with the Navitas regional offices and team members via different communication channels, supporting them with their enquiries in a timely and effective manner

·       Engaging with Brunel University London stakeholders and ensuring touch-points to discuss, ideate and implement jointly agreed activities and plans, with support and guidance from the head of recruitment and/or director of marketing and admissions

·       Working closely with the BPC team to help secure student enrolment growth from priority markets, as well as a portfolio of source countries which contribute towards the diversity of the student population

·       Working towards student enrolment targets, agreed per intake, with a series of activities and plans, jointly developed with Navitas and Brunel stakeholders

·       Working with student recruitment agents, school counsellors, government sponsors, offer holders, parents and other customer groups - handling incoming requests and resolving queries

·       Ensuring effective communications to customer groups on entry requirements, deadlines, dates, processes, procedures and other measure to provide structure and manage organisational risk

·       Help setup and deliver recruitment agent training and development sessions, with the help of the regional teams, to ensure stakeholders have access to the latest information, enabling them to communicate the same to various customer groups in a timely and effective manner

·       Travelling and attending key events, aligned with Brunel and Navitas stakeholder plans, to represent BPC

·       Represent BPC at various internal and external events, forums as requested

Application processing and Student Selection

·       As needed, support customers and prospective customers with the BPC application process and advising them of outstanding evidence or documentation to progress to the next stage

·       Work with the admissions team to identify a list of offer holders at various stages and as advised by the BPC content and communications coordinator, help with communications to the various groups of students to ensure they have relevant and actionable information in a timely manner and strong customer service

·       Remain fully trained on the admissions and marketing processes; initiate, document and maintain check-lists to help streamline communications both ways when engaging with either BPC function

·       Remain fully trained on BPC policies and compliance to be able to resolve and steer enquiries to the respective BPC functions or beyond, as needed

·       Take full responsibility for the day to day recruitment and marketing tasks as agreed

·       Resolve complex issues with support and guidance on as as-need basis

Reporting and Analysis

·       Help monitor the Basic Compliance Assessment (BCA) metrics and identify key areas of concern

·       Create reports as and when required providing data snapshots in relations to offer numbers, application/compliance trends and turnaround times. Contribute in forecasting touch-points.

·       Analyse and monitor cohort data against recruitment targets and share data with relevant stakeholders

Other Responsibilities

·       Contribute strongly to the development of application, recruitment and enrolment targets

·       Work closely with Recruitment and Marketing functions to help achieve objectives

·       Seek self-improvement through mentoring and coaching from senior team members

·       Support the head of recruitment, the content and communications coordinator and the DMA with any other duties within the scope, spirit and purpose of the role

·       Work collaboratively with the wider BPC team including the student service and academic services teams, seeking to support all areas of the business

·       Develop strong relations within the team, and with the University and Navitas in-country teams

·       Prepare for, engage with relevant stakeholders and represent BPC with respective bodies

Student Recruitment Coordinator Requirements:

Values:

·       Ability to learn and adapt to changing circumstances

·       Ability to work together and across functions to deliver on outcomes

·       Ability to manage customer expectations and deliver strong customer service

·       Ability to help create an environment that fosters trust, respect and challenge

Qualifications:

·       An honours degree combined with experience in the UK higher education sector

Knowledge and Experience:

·       Strong understanding of the UK International Higher Education sector

·       Experience of working in the UK International Higher Education Sector

·       Demonstrable ability as a team player

·       Demonstrable ability to organise own workload and to cope with a variety of task demands

·       The ability to influence others and negotiate change

·       Experience of using qualitative and quantitative data to write and present business cases

·       Flexible attitude to work including a willingness to work weekends and evenings in support of student and administrative activities

·       Creative thinking processes

Skills:

·       Strong verbal and written English language communication skills

·       Knowledge of CAS issuance process

·       Knowledge of CRM systems e.g. SalesForce

·       Knowledge of Student Finance

·       Effective interpersonal skills, interacting with a variety of cultural and ethnic stakeholder groups

·       Computer literacy skills inclusive of demonstrated competence with the Microsoft Office suite - PowerPoint, Excel, Word and Outlook

·       Organisational, file management and administrative skills

·       Demonstrate basic knowledge of equal opportunity, equity and workplace health and safety principles

·       Proactive work habits

Desirable:

·       Ability to speak Mandarin

·       Postgraduate degree

·       Front-line customer relationship management to multicultural client base

·       The ability to speak a foreign language

 

About the Company:

Navitas is one of the world’s largest and most successful education providers, offering life-changing study opportunities to tens of thousands of students and professionals every year. With 120 institutions in 31 countries and thousands of staff based throughout the world, Navitas is a truly global entity and provides outstanding career opportunities to ambitious, talented, and motivated people.

If you feel that you are suitable for this Student Recruitment Coordinator role, please apply now!

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