About the role:

In this newly created Regional Recruitment Support Officer role, you will provide support to achieve student enrolment and profit goals for their portfolio of Agents, Partner Institutions and Sponsors across all the product portfolio in China & NZ Onshore.

Reporting to the Regional Sales Director, you will liaise closely with the admissions teams to support submission of applications, and also support the recruitment of students.  Some of your other duties include:

  • Contact offer holders and agents responsible for them to provide accurate, relevant, and compelling information to support conversion
  • Ensure excellent standards of customer service
  • Manage direct application communication, ensuring successful enrolment
  • Conversion of students from ‘offered’ to ‘confirmed’ stage and supporting student retention once enrolled
  • Support coordination of pre arrival, orientation and any necessary follow up post enrolment.

Please note, this role can be based in any of these locations: Seoul, Taipei, Hong Kong, Bangkok, or Kuala Lumpur.

About you:

You will describe yourself as a self-motivated person and a team player who can organise their own workload and cope with simultaneous demands. Innovative thinking and proactive work habits inclusive of an eye for detail and recommendations for improvements

To be successful in this role, you must have fluency in language/s required to operate in the China & NZ onshore market. You will also have the ability to work to tight deadlines, changing priorities, on own initiative and to take responsibility for decisions and outcomes. You must also have:

  •  A Bachelor’s/tertiary degree level qualification and/or customer service experience
  • High-level interpersonal communication skills inclusive of writing and verbal communication
  • Extensive knowledge and experience in using Microsoft Office software applications
  • Administrative experience in a multi-cultural environment
  • Knowledge of International Education Services Industry and overseas education systems.

 A flexible attitude to work including a willingness rearrange working hours to covert weekends and evenings in support of events is preferred but not essential.

Why work with us? 

  • Ongoing commitment to your training and development
  • Fantastic opportunity to be part of an energising team and growing company

Who are we? 

In a world where change happens faster with each new day, education forges pathways for the future. At UP Education, we are on a mission: to elevate and empower people to unlock their potential. Known for our agility, and responsiveness to the changing world, UP Education has launched a proprietary online learning platform to meet the growing needs of borderless education.

We believe learning should be defined by the exceptional and at UP Education we have an ongoing commitment to the development of our staff. 

Alongside our online services we also have 30+ campuses in 10 locations across Australasia ensuring widespread accessibility to education for our learners. 

To find out more about us, please visit https://www.up.education/ 

Our application process:

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. These are voluntary disclosures and candidates can elect not to answer these questions.

We are an equal opportunity employer.  As part of our commitment to equity, we work to ensure a fair and consistent interview process.   We celebrate diversity and we are committed to an inclusive work environment.

Visit company website to apply