Greenheart International
School Relations Manager, Account Management
Department: Teach USA Account Management
Type: Full-time
Hours: 40
Location: Remote. HQ: 742 N. LaSalle Dr. Ste 300, Chicago, IL 60654.
About Us:
Greenheart International is a 501(c)(3) nonprofit committed to connecting people and planet to create a more peaceful and sustainable global community. We achieve our goals through a unique set of programs and initiatives fostering cultural exchange, volunteerism, personal development, and environmentalism. Greenheart encompasses two main branches: Greenheart Exchange and Greenheart Travel.
The Account Management Department oversees program support for hosts of Department of State BridgeUSA programs (inbound) and Greenheart Travel (outbound). Programs supported may include Work & Travel, Career Advancement Program, Teach USA, J-1 High School, F-1, and Short-Term Programs. Specifically, the Teach USA School Relations Manager will be responsible for selling to new and existing host schools, supporting the review and vetting of accounts, facilitate the participant placement process in coordination with partners, hosts, and staff. Tasks vary by department and area of focus. The School Relations manager is expected to provide quality services, communication, and programming to all stakeholders with whom they engage.
What we’re looking for:
The ideal candidate should be positive, organized, and maintain flexibility with changing priorities. They should have a proven-track record of high-level sales success, excellent customer service skills and time management abilities, and be tech-savy. This person should be comfortable working hard, be self-directed and be at ease communicating with many different stakeholders. They should also be motivated by program goals, while staying within the compliance perimeter and exceeding regulatory standards. Operating in a fast-paced working environment, we are seeking a candidate that has the ability to successfully oversee multiple projects, meet deadlines while bringing a solution-focused approach to the work. Essential to this role is the ability to lead with empathy as we are looking for someone that can relate to people of all backgrounds and beliefs. Experience working in schools or knowledge of the educational system in the U.S. a plus!
Some things you will do as School Relations Manager:
- Collaborate with the Teach USA Senior Management team to develop and implement a strategic host school sales strategy to hit departmental goals.
- Work with the Teach USA School Relations Director to create and execute host school program education/communication to elevate placement experience for schools and teachers on the BridgeUSA program.
- Engage in high-level sales activities, utilizing a variety of sales tactics to include sales plan creation, utilize systems for pipeline management, create and conduct presentations with schools, attend industry conferences, while consistently representing Greenheart in a professional, polished and positive manner.
- Contribute to compliance and quality program growth by continuously improving the quality and volume of school positions at new and existing host schools, adhering to U.S. Department of State regulations to positively impact the participant experience.
- Ensure quality service by maintaining regular, professional, and courteous communication with hosts, partners and participants.
- Maintain complete and accurate host school database records and keep host school contacts up to date.
- With support of other Teach USA team members, support and facilitate the interview process between hosts, partners, and future participants.
- Support the vetting and placement life-cycle of school accounts.
- Meet and/or exceed individual and shared departmental goals.
- Utilize technology to streamline internal processes.Attend and contribute to weekly staff meetings. Engage with team members by offering suggestions, solutions and collaborating on projects and strategies.
Some qualifications you should have:
- Bachelor’s degree or equivalent experience required.
- A minimum of 2 - 4 years of previous sales success is required.
- Ability to draw conclusions and create a strategy based on metrics.
- Strong verbal and written communication skills are required.
- Strong organizational skills with attention to detail required.
- Proactive and preferred for working in a fast-paced environment.
- Ability to investigate and analyze information to draw conclusions and solve problems efficiently.
- Strong technology experience, including a high-level proficiency with Microsoft Office Suite, Teams, and Salesforce.
- Customer service experience is a must, including proven experience in resolving conflicts and managing sensitive situations.
- Exceptional time management and organization management skills.
- Excellent writing and verbal communication skills.
- Ability to work with a diverse group of stakeholders, in a fast-paced, remote environment.
- A positive attitude and sense of humor is a plus!
- Experience studying, volunteering, or working outside the U.S., and/or experience working in a multicultural and/or multilingual environment.
Compensation: Commensurate with experience
To Apply: Please apply via the ADP link. Inquiries may be directed to HR@greenheart.org
Sound likes the perfect fit? Tell us WHY by clicking “Apply Now.” A cover letter is required for your application to be considered.
Due to the number of applications processed, we ask that you do not call Greenheart International regarding this position. All qualified applicants will be contacted.
Greenheart International is an Equal Opportunity Employer that does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. veteran.
